Michell then turned all the events of our experience around on us and I was even told I was Harassing her housekeeping Staffing by talking to them. The next day I spoke with the manager Michell on the phone and explained our experience of my complaints during are stay. After looking closer the floor was dirty, shower drained very slow had to stand in backed up water, toilet drain valve did not work properly sticking open, TV cable broke at wall connection (Maint. Went back to the room 1105 took showers and got into bed when we could smell something soured or urine between the beds.

I moved our luggage in, and we left and had dinner at the casino. When I went to get the room key at 4:00PM they said it was ready and give me the key. We then toured the casino, then went back to my family’s room where I crossed paths with a housekeeping representative and I casually asked if she knew if my room 1105 was cleaned the window was open and everything looked to be clean and read for us to move in the housekeeping representative was very professional and inspected the room and said the cleaning hadn’t been completed yet she was very Curtis.

To whom it may concern, My wife and I stayed at the Virgin River Hotel and Casino in Mesquite Nevada RM 1105 on Friday, we checked in around 1:30PM and was told the room would not be available tell 4:00PM due to housekeeping issues and we said that would be fine and put our over night luggage in our family member’s room.

Virgin river casino